Have a question you are looking for the answer to? Read through our FAQs and see if we have what you’re looking for.

Otherwise, feel free to contact us directly via email at [email protected] or through our contact page.

shipping

what shipping methods are available?

Currently, the method of shipping available is expedited shipping.
Looking for express shipping options? Contact us directly: [email protected]

how long is processing?

Items are sent out within 3-5 business days. There may be extended processing time in certain scenarios. For example, if item is on back order.

how long does shipping usually take?

Canada: 2-7 business days
USA: 4-7 business days
International: 4-12 weeks

will I receive a tracking number?

Yes. Once your order is shipped you will receive an email with your tracking number.

how much does shipping cost?

Shipping varies depending on your location. Please see below.

Toronto, Ontario, Canada: $10

Ontario, Canada: $12

Canada-wide: $14

USA: $16

do you ship internationally?

We do ship internationally! If you do not see your country on our list please contact us.

what about customs?

Buyers are responsible for any customs and import taxes that may apply. We are cannot control and are not responsible for delays due to customs.

payment methods

what payment methods are available?

Currently we accept Paypal, Visa, American Express or Mastercard.

returns + refunds

do you accept returns?

We do accept returns.

Contact us within: 10 days of delivery
Ship items back within: 15 days of delivery

Depending on the scenario you may or may not need to pay return shipping.

*this is dependent on the product you purchase, please see return + refund policy on each product page

do you provide refunds?

We do provide refunds.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

*this is dependent on the product you purchase, please see return + refund policy on each product page

wholesale

do you provide wholesale pricing?

We do! Please visit our wholesale page to learn more and submit a request.

product care

how long will my cork yoga mat last?

Cork itself is a very durable surface. Some people use cork for their flooring because of all the great benefits, including durability. Cork is also used as shoe soles which you may know if you’ve ever owned a pair of Birkenstock sandals. Our cork yoga mats are still being tested for their longevity, but we are confident in saying they will last a minimum of two years, likely much much longer. This, of course, depends on the frequency of use, upkeep and the type of yoga you do.

terms and conditions/policies

where can I view the privacy policy?

Please visit our Privacy Policy page to learn more.

If you don’t see the answer you are looking for in our FAQs, please send us an email at [email protected] or fill out the form on our contact page.